Frequently Asked Questions

Weekdays 9:30 - 15:00
Saturdays, Sundays, holidays and limited days 9:00 - 15:00
※We accept requests in increments of 15 minutes.
Example: 9:15, 9:30, etc.
Please make a reservation by phone or click here.
ouei receptionist phone 03-5830-3231
▶JTB Bokun
Yes. Available at the last minute.Please call to confirm.
Please be careful not to dial the wrong number.
ouei receptionist phone 03-5830-3231
Additions and changes can be made at the reception
desk on the day of your visit.
No prior notice is required.
Please note, however, that only plans
without sets may not be changed to those with hair.
If you would like to change your reservation,
please contact us by reservation phone.
We will reply after confirming if the change is possible.
ouei receptionist phone 03-5830-3231
Our sets are decorated only with our rental items.
Your own decorations will be installed by yourself outside of the store.
Please understand this.
Yes, we have a rental return time of 5:00 p.m.
Rental return time is until 5:00 p.m.
regardless of the reservation time or day of the week.
※After that time, you will be charged 1,100 yen per hour.
Please allow plenty of time to return your rental as
we are very busy during the last hour.
We are open until 17:30.
Payment can be made by credit card.
The tour is scheduled to take 90 minutes per person
from the time of registration to the time of departure.
We expect to be crowded depending on the time of year
and the time of day, so if you have plans for the rest of the day,
please make your reservations well in advance.
Yes. Cancellation is free of charge until 6:00 p.m.
the day before the reserved day.
Please call us.
If you cancel after that time or on the day of your reservation,
you will be charged the same amount as the rental fee.
Yes, we do offer a free rental for each person tagged in our store on Instagram!
One per person will be a free rental
when you post an Instagram tagging our store!
We are waiting for your cute and fun instagram post.
If you don't post your instagram tag, the rental fee will be 500 yen.
Please choose your hair style from the samples.
Please check our Instagram in advance.
We may not be able to provide hair other than
the sample due to time constraints.
If we accept your request, an optional fee of
1,500 yen will be charged.
Please come to the salon with bangs and sideburns as you like them,
so that the finished image will be less distracting.
Please avoid using hard waxes or sprays.
You can make it cute!
Please choose from the samples below to see
how you would like your hair to be decorated, braided, etc.
Only heat-resistant extensions are available.
Please note that we are not responsible
for any problems such as extensions coming off,
breaking, or getting tangled.
Tabi socks are included in the Kimono Plan for both men and women.
They are not included in the yukata plan.
Lace tabi socks are available in women's sizes only for a fee of 500 yen.
Due to the limited space in the salon,
we do not accept customers who are not wearing
make-up or set-up as it may inconvenience other customers.
We ask that customers who plan to have no make-up
or set-up services please do so before coming to the salon.
We do not provide haircuts for men.
We apologize for the inconvenience,
but we ask that you have your hair done in advance of your visit.
This service will be available until the end of September.